Our call out service covers up to 30 minutes to diagnose, repair or leave a cost to replace a failed item.
We provide this service on all manufacturers domestic intruder alarm systems within 25 miles radius of Newcastle. Should the repair take additional time in some cases a nominal fee will be added but this is a rare occurrence.
Your system may require a new part, in this instance you will be given the cost immediately. In most cases we will be able to supply and install the part at the same time if required.
If you have elected for us to carry out annual maintenance visits on your system, we reduce our call out fee to £30 (subsequent visits). This is because we know your system has been looked after and was in a good usable state prior to the fault occurring.
All customers are treated with respect and in a polite manner, work is carried out to the highest standard and the work area is left clean and tidy. We aim to arrive within 10 minutes of the agreed time (often earlier). This is our commitment to the quality of service we provide to you.
In some cases, help may be required out of our normal working hours, should you be unfortunate for that to happen we provide Free telephone support. This is usually a temporary fix until an engineer can attend.