Lionel called this morning to undertake the annual check of our security alarm which is important to keep up for your house insurance policy. Not only did he rectify a problem with a faulty magnet connector installed by another company but afterwards helped me to put the wheels and new tyres back on my motorbike which was a two person job! Many thanks for the personal service.
***** excellent service Report Review First time that I've used this company. Needed help with an alarm that I couldn't shut down and found their website. I rang them after 9pm and they answered the phone, which was a good start, and then gave me some good advice. I rang again next morning to arrange a visit to check the alarm. The engineer was prompt, very polite/respectful and very knowledgeable. He fixed the issue (dead battery in the control unit) and tested to make sure everything was working well before leaving. Very reasonable pricing too. I was expecting more. There's now a Security Doctor sticker on my alarm keypad I'm keeping his card in my alarm instruction manual :)
I'm very satisfied with their work, they were courteous, tidy and reliable. Great expertise and good value for money. I would no hesitate in recommend them to anybody.
Security Doctor did an excellent job fitting our new alarm. From discussing the specification to the the fitting (which took under 2 hours) Lionel provided great advice and service. The house was left clean and tidy after installation and we were given full instructions on how to use. We even got telephone help afterwards. All in all would highly recommend.
I recently moved house and needed a new alarm system. I obtained a very fair quote and ordered the wireless alarm. The engineer was polite, professional and turned up on time, fitting the alarm with no mess. I would use again.
Had 2 systems fitted one at home one at my business both excellent, very knowledgeable and discussed my requirements and delivered an excellent service
Prompt response and very friendly manner, excellent service, fair price and really knowledgeable. Would highly recommend this security service provider.
Just to say thank you after I called you last week about our alarm problem in the property I'm responsible for in Whickham. The engineer pointed out the system is obsolete but did his best to repair it, to no avail, but made it safe and gave good advice on how to proceed with replacing it. I appreciate the effort made to get somebody out at short notice, which involved re-scheduling other work. I have many contacts in this locality and will definitely recommend your company.
Thanks for your prompt response and repair to our failed alarm. Would recommend you to any customers with alarm faults Regards T Hoggarth
Very impressed with the work carried out. Professional service and very knowledgeable, I would highly recommend
Was very courteous and finished in good time.
Very prompt and efficient service. Could not ask for more, so satisfied given annual contract.
Arrived on time and carried out the work I wanted and was up front about costs when additional work was requested was smart clean courteous and very professional he knew his stuff would recommend 100%.
Prompt, tidy, pleasant and professional.
Lionel was outstanding. My mums alarm was constantly ringing and we needed it turned off. Rang Lionel and he was there quickly, did the job, all fixed with no fuss. Highly recommend this guy.
Thank you, we have recently bought this house and didn't know how to operate the security system as it is different to the one in our last house. Your engineer called round and instructed us on how to work it as well as how to change pass codes and also serviced it all in one go. What wonderful service thanks again.
I was surprised to get such a fast response and your man had all the parts need in his van, he repaired our system in under one hour, arrived on time and was friendly and courteous. It is really nice to get that level of service these days.
I would just like to say how pleased I am with the service I received from your engineer, he was prompt and very polite. The work was done to an excellent standard with good attitude. I would be happy to recommend your company to others.
Good quick and reliable service, I was very pleased with the quality of workmanship and knowledge your engineer has. His friendly manner and quality service is commendable. Many Thanks.
Dear Mr Walters, I would just like to thank you for the time and effort you put in installing our new alarm system after a very traumatic break-in. The little fobs that go on your keyring are particularly useful. Many thanks again and please feel free to use me as a referance. Yours Truly, Alexis McLean
To anyone looking at this site that has a problem with their alarm, needs a new alarm or has moved into a house with an alarm and is not sure how to use it - stop looking and contact The Security Doctor NOW. I moved into a house with an existing alarm but had no idea how to use it, I had the code from the estate agents and a very confusing set of instructions, The engineers arrived on time and were very cheerful and friendly. They have just left my house, the alarm has had a full service, it has a new battery, it has a new code and I know how to use it. The price was well below what I had expected. 10 out of 10, excellent value for money and excellent service. I will be asking them to service the alarm annually to ensure both myself and my property are protected.
I would just like to thank your installer for an excellent and efficient service. The work was carried out to a very high standard, and in my opinion a very professional company who you can put your trust in. Thank You Mr Elliott
To Whom It May Concern: I would like to personally thank your engineer and yourselves for the prompt response and repair of my Burglar Alarm. After my Burglar Alarm had been tampered with by a BT engineer I called you in the vain hope of it being able to be repaired and was greeted by a very helpful call centre agent for an appointment to be booked. Your engineer called me before his visit and gave me an estimated time of arrival. On arrival your engineer was very smart and his tool bag well organised, a trait of a very competent engineer. He had knowledge of my particular alarm and after much hard work and fault finding he managed to put it into installer mode over the weekend so that it wouldn't alarm at 2am as it did on Friday morning. He also advised me of your maintenance program at '58 which I have agreed to have carried out annually. He explained that he would have to return on Monday 12th October to complete the repair and took my mobile work number to contact prior to arrival. This morning he called ahead and arrived within 10 minutes and immediately set about completing the repair, again after much hard work and tracing faults the repair was completed and I was overjoyed that the fault had been resolved. As a team manager for a major utility company responsible for 16 Gas Safe registered engineers I am fully aware of what traits and actions constitute an excellent visit for customers and your engineer displayed all of those in my home: ' Phoned ahead and gave an ETA ' Well presented ' Tool bag organised ' Protected work area ' Very pleasant ' Talked me through what he was doing and explained the issues ' Left paper work ' Promoted your business products ' Left his contact details for any further problems ' Thanked me on his exit. You delivered a fantastic level of service that I will be sure to recommend to friends and family and a clear example of a visit that would achieve a Net Promoter Score of 10 out of 10!! Thanks again,
Dear Security Doctor, Your workmen have just left and they were some of the cleanest and tidiest I have ever had in the house. What a pleasant change. Thanks for the help and advice in updating the alarm we inherited when we moved in. I will sleep more comfortably now when I am on my own. Regards Mrs Witt
I called Security Doctor after reading other testimonials. I had recently moved into a new house and didn't know the pass code for the alarm. The Security Doctor engineers arrived a little bit early (normally unheard of) and had completed the alarm service and re-set the code in no time at all. The two engineers were brilliant; very friendly and quick. I would highly recommend Security Doctor to anyone needing any sort of alarm maintenance or installation. I will certainly be using them in the future if needed. Many thanks Ms Gomm (Jesmond)
After ringing your company an engineer arrived at the correct time agreed (prompt) he did a really good job, his work was clean, he was friendly and I thought very well organised. Far different cry from the previous company I used who told me "this system is beyond repair" I am More than Happy to recommend to others. I am VERY HAPPY CUSTOMER :-)